Support
We read every message. Tell us what happened and, if you can, add a screenshot. Please don't send passwords, your M-Pesa PIN or card numbers.
Common questions
I can't sign in
Check that you're using the same method you signed up with: phone number, email or Sign in with Apple. Sign-in codes expire quickly, so ask for a new one if yours doesn't work.
My workout isn't showing
Imara saves workouts on your phone first and syncs them when you're online. Open the app with a connection and give it a moment.
My M-Pesa payment failed
Check your M-Pesa messages. If money left your account but Imara doesn't show the payment, email us with the M-Pesa confirmation code.
How do I ask for a refund?
See refunds in our terms. App Store purchases are refunded by Apple.
How do I connect Apple Health or my Apple Watch?
Open Profile in the app and choose the permissions you're happy with. You can change them any time in the Health app.
How do I export or delete my data?
Open Profile › Account & privacy in the app, or see how to delete your account.
How do I report someone?
See the community guidelines. If you're in danger, contact your local emergency services first.